TraxPS Privacy Policy

Effective Date: 01 March 2025

TraxPS is committed to protecting the privacy and security of its users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We may collect the following types of information:

• Account Information: Name, email, hospital affiliation, and other registration details.
• Transaction Data: Details of listed and purchased medicines.
• Usage Data: Log data, IP addresses, browser type, and interactions with the platform.
• Communication Data: Messages, feedback, and support requests.

2. How We Use Your Information

We use collected data to:

• Provide, operate, and maintain the TraxPS platform.
• Process transactions and facilitate communication between Buyers and Suppliers.
• Improve user experience and develop new features.
• Ensure compliance with UK laws, NHS procurement policies, and regulatory requirements.
• Detect and prevent fraud, unauthorised access, and abuse.

3. Data Sharing & Disclosure

We do not sell or rent user data. However, we may share information with:

• Regulatory Authorities: If required by law or NHS/MHRA compliance.
• Service Providers: Third-party vendors assisting with payment processing, hosting, or analytics.
• Other Users: Limited data necessary for facilitating transactions (e.g., supplier details to buyers).

4. Data Security & Retention

• We implement industry-standard security measures to protect user data.
• Data is retained only as long as necessary for business or legal purposes.
• Users can request data deletion by contacting support.

5. Your Rights & Choices

Users have rights under GDPR, including:

• Accessing or updating personal information.
• Requesting data deletion or restriction of processing.
• Objecting to data usage for certain purposes.

To exercise these rights, contact support@traxps.com.

6. Cookies & Tracking

We use cookies and tracking technologies to enhance user experience and analyse platform performance. Users can adjust cookie settings in their browsers.

7. Changes to This Policy

TraxPS may update this Privacy Policy periodically. Users will be notified of significant changes.

8. Contact Information

For privacy-related inquiries, contact us at support@traxps.com.